Shipping and Returns


United States and International

All products are shipped from our USA warehouse and are available to ship to most areas of the United States and the majority of countries except for those listed below, due to legislation which prohibits the sale of Mitragyna Speciosa.

Locations we do not ship to:

Unites States

States                                                        Countries/Cities

Alabama                                                   Jerseyville, IL

Arkansas                                                  San Diego, CA

Indiana                                                    Sarasota Country, FL

Rhode Island




Denmark                                                 Ireland                                              Poland                                United Kingdom

England                                                   Italy                                                   Romania

Finland                                                    Latvia                                                Scotland

France                                                     Lithuania                                          Sweden

Germany                                                 Norway                                             Wales


Israel                                                       Saudi Arabia                                 Indonesia 

Jordan                                                     Thailand                                        Vietnam

Kazakhstan                                            Turkey                                           Russian Federation

Republic of Korea                                 UAE                                               Syria

Malaysia                                                 Japan

Burma (Myanmar)                                China


New Zealand


North America




Domestic (within US) Shipping Carriers
Our Domestic shipping methods are USPS Priority Express Mail, USPS Priority Mail, or USPS First Class Mail.  USPS Priority Express Mail should have your order delivered within 1 to 2 days.  USPS Priority Mail your order should be delivered within 2 to 3 business days. Both of these shipping options comes with tracking and delivery confirmation.  We also do not require a signature for delivery. The standard charge for USPS Priority Mail Express is $22.68 and USPS Priority Mail is $6.95. Orders over $50 will receive free Priority Shipping.  If an order is under 2 ounces we will give the customer the option for First Class mail at a charge of $2.66. The carrier will usually deliver your package by 8PM on the estimated date of delivery. However, we cannot request or guarantee delivery by a specific time of day. USPS Priority Mail Express usually means that the package will be delivered the next day (excluding Sundays and Holidays), but please bear in mind that USPS Priority Mail Express is NOT a guarantee overnight shipping option.  This means that depending on your zip code, USPS work load for the day or last minutes changes in flight schedules, your package might be delivered in 2 business days. Please check here to see if your location qualifies for Next Day Delivery.  Also order must be received before cutoff time to qualify, see processing deadlines below.

International Shipping
International orders are shipped via USPS Priority (6-10 business days) or Express EMS (3-5 business days). Shipping times do not include packages which may be held up in customs. Costs will be calculated at checkout and will depend on weight and destination. It is the buyers responsibility to ensure that contents comply with all laws within the country being shipped to.

International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.

Please check with your country’s customs office to determine what these additional costs will be prior to buying.

Order Processing Deadlines
Orders received before 3:00PM EST, Monday to Friday (except holidays), will ship the same day. Orders received after the cutoff time will begin to process the next business day.  Orders received before 1:00 PM EST on Saturdays (except holidays), will ship the same day.

Orders to P.O. Boxes or US Territories will be delivered by the US Postal Service. Orders to APO/FPO/DPO addresses will be delivered by the U.S. Military Postal Service.

Discreet Shipping
Your order is discreetly shipped in a plain unmarked package with the address of Kratora. No where will it say what you purchased.

Shipping Promotions
We occasionally offer special promotions for free or discounted shipping. These promotions have strict eligibility requirements.

Items on Order
If an item is currently out of stock, there will be a date listed next to the product stating when we should be receiving the product back in stock.

Shipping Confirmation Emails

Our systems will send you an automated shipment confirmation email when we finish processing your order. Our shipping carriers do not pick up packages from our facilities on weekends, or on postal holidays. Therefore, if you place an order after our order-processing deadline, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order. The time frame for the shipment method you selected will begin when the carrier picks it up for delivery.


Return Policy
At Kratora we are committed to your complete satisfaction of our products. If for any reason you are not satisfied with our products you may return them within 30 days of delivery for a full refund. Items should be returned in their original product packaging and need to be at least 75% of the original volume.  You are responsible for shipping charges to return the product.

Please include the shipping notice with your return. If you do not have the shipping notice please contact us at

Contents of return should be shipped to:

1141 Catalina Dr. #106
Livermore, CA 94550
Attn: Returns

You should expect to receive your refund within three weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.