Shipping and Returns

Shipping

United States 

All products are shipped from our USA warehouse and are available to ship to most areas of the United States.  These exception states and counties are only for kratom products.

Locations we do not ship to, because kratom is illegal in these areas:

United States

States                                                                                         

Alabama

Arkansas

Indiana

Rhode Island

Vermont

Wisconsin

Counties/Cities

Alton, IL

Edwardsville, IL

Jerseyville, IL

Monument, CO

Parker, CO

Columbus, MS

Union County, MS

Oceanside, CA

San Diego, CA

Sarasota Country, FL

Ontario, OR

International Shipping

We only ship orders within the United States.

Domestic (within US) Shipping Carriers

Our Domestic shipping methods are USPS (United States Postal Service) and UPS (United Parcel Service).

For USPS we offer Priority Express Mail, USPS Priority Mail, and USPS Ground Advantage.  Please note that USPS does not deliver on Sundays or holidays.

USPS Priority Express Mail

USPS Priority Express Mail is not an overnight guaranteed, instead USPS guarantees delivery within 1 to 2 days.  Also USPS does not deliver orders on Sundays or holidays. Depending on your zip code, USPS work load for the day, and / or last minutes changes in flight schedules, your package might be delivered in 2 business days. Please check here to see if your location qualifies for Next Day Delivery.  Pricing for USPS Express Mail starts out at $24.35.  With this shipping option you will receive a shipping tracking number and delivery confirmation.

USPS Priority Mail

USPS Priority Mail should be delivered within 2 to 3 business days.  Pricing for USPS Priority Mail starts out at $10.00.  Orders over $75 will receive free USPS Priority Mail Shipping. With this shipping option you will receive a shipping tracking number and delivery confirmation.

USPS Ground Advantage

For orders that are under 2 ounces we offer this service.  USPS will deliver your order within 2 to 5 business days.  With this shipping USPS is now providing shipping tracking for this service.  Pricing for USPS Ground Advantage is $6.50.

For all orders with USPS will usually deliver your package by 8PM on the estimated date of delivery. However, we cannot request or guarantee delivery by a specific time of day.

For UPS we offer UPS Next Day Air Saver, UPS Second Day Air and UPS Ground.  Please note that UPS does not ship to PO Boxes.  UPS only delivers to physical addresses.  Also UPS does not deliver on Saturdays or Sundays.

UPS Next Day Air Saver 

Guarantees next day delivery for orders placed between Monday through Thursday before 3 PM EST.  UPS does not deliver on Saturdays, Sundays or holidays. Orders placed on Fridays before 3 PM EST, will be delivered on Monday evening.  Orders placed during the weekend, will be delivered by Tuesday evening.  Pricing for UPS Next Day Saver starts out at $33.50.  To select this service, please choose “UPS Next Day Air Saver” at check out. 

UPS Second Day Air 

Guarantees delivery within 2 business days.  UPS does not deliver on Saturdays or Sundays.  Pricing for UPS Second Day Air starts out at $24.75.  To select this service, please choose “UPS Second Day Air” at check out. 

UPS Ground

Guarantees delivery within 1 to 5 business days.  UPS Does not deliver on Saturday or Sundays. Pricing for UPS Ground starts out at $12.25.  To select this service, please choose “UPS Ground” at check out.

For all orders with UPS will usually deliver your package by 8PM on the estimated date of delivery. However, we cannot request or guarantee delivery by a specific time of day

Orders must be received before cutoff time to qualify, see processing deadlines below.

Order Processing Deadlines
Orders received before 3:00PM EST, Monday to Friday (except holidays), will ship the same day. Orders received after the cutoff time will begin to process the next business day.  Orders received before 1:00 PM EST on Saturdays (except holidays), will ship the same day.

Orders to P.O. Boxes or US Territories will be delivered by the US Postal Service. Orders to APO/FPO/DPO addresses will be delivered by the U.S. Military Postal Service.

Discreet Shipping
Your order is discreetly shipped in a plain unmarked package with the address of Kratora. No where will it say what you purchased.

Shipping Promotions
We occasionally offer special promotions for free or discounted shipping. These promotions have strict eligibility requirements.

Items on Order
If an item is currently out of stock, there will be a date listed next to the product stating when we should be receiving the product back in stock.

Shipping Confirmation Emails

Our systems will send you an automated shipment confirmation email when we finish processing your order. Our shipping carriers do not pick up packages from our facilities on weekends, or on postal holidays. Therefore, if you place an order after our order-processing deadline, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order. The time frame for the shipment method you selected will begin when the carrier picks it up for delivery.

Returns

Return Policy
At Kratora we are committed to your complete satisfaction of our products. If for any reason you are not satisfied with our products you may return them within 30 days of delivery for a full refund. Items should be returned in their original product packaging and need to be at least 75% of the original volume, except for our liquid kratom products.  To receive your refund for our liquid kratom products, please send back at least 50% of the the bottle.  You are responsible for shipping charges to return the product.

Please include the shipping notice with your return.  If you do not have the shipping notice please contact us at [email protected] and we will provide a copy for you.

Contents of return should be shipped to:

Kratora
1141 Catalina Dr. #106
Livermore, CA 94550
Attn: Returns

You should expect to receive your refund within three weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.