Our Top 5 Most Frequently Asked Customer Service Kratom Questions Answered!

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At Kratora, we want to give our customers as much support and assurance as possible so that you can be satisfied when you buy our kratom, CBD oil, and kratom alternatives. That’s why we’re answering kratom questions we are frequently asked about sales and kratom next day shipping together with detailed explanations covering all you need to know!

1. Can I Legally Purchase Kratom from Your Website?

As an herb with psychoactive properties, the sale of kratom and our other ethnobotanicals is restricted by age and location. Sale and possession of kratom are illegal in some states and countries, and it is our professional obligation to abide by these laws to avoid being asked kratom possession questions or see you having your shipment seized.

Age Restriction

In order to make a purchase from our site, you must be 18 years or older. Customers located in Tennessee must be 21 years of age or older to make a purchase.

Geographical Restrictions

While the legal status of kratom (Mitragyna speciosa) is constantly changing, the states and countries to which we cannot ship currently are listed below. To answer your kratom questions regarding legality, please keep checking our website for an updated list.

U.S. States Where Kratom is Illegal

  • Alabama
  • Arkansas
  • Indiana
  • Rhode Island
  • Vermont
  • Wisconsin
  • Sarasota County – FL
  • San Diego – CA
  • Jerseyville – IL

Countries Where Kratom is Illegal

  • Oceania: Australia, New Zealand
  • East and Southeast Asia: Republic of Korea, Thailand, Malaysia, Myanmar,
  • West Asia: Kazakhstan, Israel, Jordan, Saudi Arabia, Turkey, United Arab Emirates
  • Europe: Denmark, England, Finland, Latvia, Lithuania, Poland, Romania, Scotland, Sweden, United Kingdom, and Wales
  • Americas: Barbados

If you live in a country that is not listed, it is most likely that kratom is legal in your country and/or state and that you will be able to make a purchase from our website without being asked any kratom questions by the local authorities.

2. How Is Shipping Calculated?

The cost of your package will vary depending on where you live, how quickly you want your package to arrive, and how much you have ordered. Alongside kratom next day shipping, we also offer the following shipping options:

  • UPS Next Day, Second Day, and COD Shipping
  • FedEx Overnight Afternoon and Two-Day Shipping
  • USPS First-Class Mail
  • Domestic Priority Mail with USPS
  • Priority Mail Express
  • Free Priority Shipping for orders over $50

International orders are also shipped with USPS, and you can choose between Priority and Express EMS which generally arrives twice as fast as Priority. Do you have international kratom shipping cost questions? The cost of international shipping depends on the total weight of your order and destination and will be calculated at the checkout to give you the total amount due.

Taxes, Duties, and Fees

Many of our international buyers find that they must pay a fee to receive their delivery, and this is something that varies according to national laws around the world. At the moment, we do not offer kratom next day international shipping. Please note that our international shipping rates also do not include fees, duties, or taxes paid upon receipt of your purchase in your country. You can find out which charges are applicable before placing your order by contacting the customs office in your country.

You will also need to find out whether the contents of your purchase comply with local laws to ensure that there will be no problems with delivery once the package enters your country. Have domestic kratom tax questions? Domestic customers in the state of sale will automatically have sales tax added at the checkout.

3. How Long Will It Take for My Kratom to Arrive?

Shipping times are something over which we don’t have complete control, but we can give you a general guide based on our processing deadlines and UPS, FedEx, and USPS delivery estimates.

Shipped from Our Facility

At Kratora, we aim to be as efficient as possible by offering fast and next day kratom shipping.

Do you have kratom processing time questions? As a general rule, we process all orders received by 3pm EST Monday to Friday or 1pm on Saturday on the same day, except for public holidays. If you place your order after 3pm EST, we will process your order and ship it out to you the next business day. Items that are out of stock will be shipped as soon as we have them ready.

Arrival at Your House/PO Box/Military Base

Common kratom shipping questions include asking about the reasons for longer-than-expected delivery times. Once we ship your purchase, the actual time it takes to arrive at your address depends on a number of factors. Here are the general USPS estimates based on the shipping options that we offer:

  • Domestic Priority Mail: 2-3 business days
  • First Class Mail: 4-7 business days
  • Domestic Priority Mail Express: 1-2 business days
  • Priority International Mail: 6-10 days
  • Express International Mail: 3-5 business days
  • International First Class Mail: 2-4 weeks

Additionally, we offer UPS Next Day, Second Day, and COD shipping, as well as FedEx Overnight Afternoon and Two-Day shipping.

On top of these shipping times, you will need to allow days or even weeks for your item to be processed in customs at the destination country.

4. What Do I Do If There is a Problem with My Product?

We want you to love your product as much as we do, and to show it, we provide a 30-day satisfaction guarantee. If you don’t love your product, you can return it to us with at least 75% of the original contents in the original packaging, and we will issue a full refund within approximately three weeks. We won’t ask you any questions about your kratom return. However, you are responsible for paying all return shipping costs.

Please send returns to:

Kratora
1141 Catalina Dr. #106
Livermore, CA 94550
Attn: Returns

If the item arrives at your home damaged, send us a photo of the damage and keep the product and its packaging until we have filed a claim with USPS and/or you have been asked to take the product to your local Post Office for inspection.

5. Are There Any Discounts Available?

Discounts figure highly among our most common kratom questions. For our loyal customers, we have designed a rewards program to thank you for your purchases and save you money. For every dollar you spend on Kratora products, we will give you points that you can use at any time for a discount at the checkout!

Sign up for our newsletter to receive all the latest news on our promotional campaigns including discount coupon codes on products for our customers.

Shop Kratora Kratom and Ethnobotanicals

Now that you have answers to your kratom questions, you can go ahead and browse the website knowing that we will take the utmost care of your purchase. Please contact us if you are having problems with your order so that we can help you sort it out as quickly as possible.

Please note that the US FDA has not approved this product to be sold for internal use. Sold for external use only.